Refund policy

Refund policy

we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, we offer a 30-day money-back guarantee* and return policy to address your concerns. Please review the details below to understand our process and how we can assist you in making your experience with Tidal exceptional.

RETURN AND REFUND POLICY

If for any reason you have a change of heart once your purchase has been delivered, returns will be accepted within *30 days of receiving your order.

Eligibility: Returns are accepted within 30 days of receiving your order.

Condition: To be eligible for a refund, the product must meet the following criteria:

  1. Unused and Unopened: The seal on the needle heads and serum must remain intact. The product must not be physically broken or damaged.
  2. Minimum Usage: For used products, the customer must have used the product for at least one month or completed two sessions to be eligible for a return.
  3. Complete Packaging: All original accessories, packaging, user manuals, inserts, and printed documents must be included with the return.

How to Initiate a Return

  1. Contact Us: Email our Customer Care Support at [info@try-Tidal.com] to request a Return Merchandise Authorization (RMA) Number. Returns without an RMA Number will not be eligible for a refund.
  2. Prepare Your Return:

    * Take a photo of the items you plan to return before starting the process, as this may be requested later.

    * Ensure the product meets the eligibility criteria outlined above.
  3. Ship Your Return: Once you receive your RMA Number, send the package to the address provided by our team, and attach this to the packaging. 

Important Notes

  • Damaged Products: Products damaged due to external factors (e.g., improper handling by the customer) are not covered by this return policy.
  • Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3–14 business days.
  • Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part

 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Customers are responsible for shipping the returned product to us. We are not responsible for lost or stolen returns and we recommend returning the product using a method that allows you to track and confirm its delivery.

WHEN WILL I RECEIVE MY REFUND?

A refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned products have not been opened. All customers must contact us after sending the package back and provide us with the tracking information so we can process the refund.

I RECEIVED DAMAGED, DEFECTIVE, INCOMPLETE, OR WRONG ITEM(S). WHAT SHOULD I DO?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from the delivery date and specify the damage, defect, missing, or wrong item(s) including;

I.  a picture of the defective/ damaged item or,

II. if you received an incomplete order, kindly send us a picture of all the items that you received.

Our customer service representatives will inspect your complaints and proceed with available options for the defective products for replacement. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.

ORDER CANCELLATION POLICY

Accepted within 24 hours before the item(s) have been shipped to cancel your order. In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.

SHIPPING DELAYS

Please note that Try Glamory cannot be held responsible for shipment delays due to unforeseen and uncontrollable circumstances. Any pre-orders have the stock arrival date noted on the product page at the time of purchase.

 

Note that we provide very clear product information and visuals available online before purchasing. Our team is always here to help with any questions you may have before purchase.