Contact

Questions about an order, the device, or a return — we answer every message, usually within one business day.

Before you write

A lot of questions are already answered on our FAQ page, and these three cover most of what people ask:

• Where's my order? You'll have had a tracking number by email when it shipped. Tracking can take 24–48 hours to start updating.
• I want to return it. You have 30 days from delivery. Message us with your order number and we'll sort it — see the refund policy.
• Is it safe for me? There are real exclusions — pacemakers, pregnancy, epilepsy, thyroid conditions and others. Check the FAQ before your first use.

Send us a message

Include your order number if you have one — it gets you a faster answer.